Payment authorisation cancellation releases the hold over the customer’s account funds. You can cancel the authorisation on a payment that has not yet been captured. It can take up to 7 business days for the cancelled Authorisation to reflect on the customer’s account. This timeframe is dependent on the Payment Service Provider.
To cancel Authorisation:
- Go to Charges > View Mode > Actions > Cancel for the specified authorisation. You can use the filter option or browse the list.
