Common questions and support documentation

• Services
• Payment Sources
• Subscriptions
• Vault
• Merchants
• Charges
• Smart Routing
• Auditing Account Activity
• Customers
• Notifications

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• How to style Paydock widget
• Add a new Payment Source
• Add a new Customer
• Add a subscription
• How to update expiry date
• Notifications overview
• Create a new charge
• Retry settings for failed payments on subscriptions
• Download detailed reports
• Audit

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• PayPal Checkout Buttons
• Westpac PayWay
• Zip
• Stripe
• Ezidebit
• Zai (formerly Assembly Payments)
• Braintree
• Worldpay
• MasterCard
• Fat Zebra

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• What is the difference between Reference and Description?
• When making a payment: Should I create a customer, subscription or charge?
• Why cannot I update the expiry date?
• Why cannot I refund the transaction in status Complete?
• Why am I getting the error message 'This type is not supported'?
• Why are my Subscriptions not being charged?
• What is the difference between subscriptions statuses 'Canceled' and 'Failed'?
• Why are my Customers' first and last names missing?
• Can I refund a charge in status 'Requested'?
• Why cannot I update my payment details?

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