Common questions and support documentation

• When making a payment: Should I create a customer, subscription or charge?
• Why cannot I update the expiry date?
• Why are my subscriptions not being charged?
• Can I refund a charge in status 'Requested'?
• Why am I getting the error 'This type is not supported'?
• Why are Customer's First and Last Name missing?
• Why cannot I refund the transaction in status Complete?
• What is the difference between subscriptions statuses 'Deleted' and 'Failed'?

• PayPal Classic (Checkout)
• Stripe
• Braintree
• Worldpay
• Zip
• Ezidebit
• Assembly Payments
• Authorize.Net
• Westpac PayWay
• Pin Payments

Browse all articles

• How to style PayDock widget
• How to add a new customer
• How to add a new payment source to a customer in PayDock
• How to add a new subscription
• How to update expiry date
• How to set up notifications
• How to add a new charge
• How to download customers, charges, subscriptions list
• How to change customer's default payment source
• How to delete a payment source

Browse all articles