Common questions and support documentation

• Services
• Payment Sources
• Vault
• Subscriptions
• Merchants
• Charges
• Customers
• Smart Routing
• Notifications
• PayDock XRay (Audit)

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• How to style PayDock widget
• How to add a new payment source to a customer in PayDock
• How to add a new customer
• How to add a subscription
• How to update expiry date
• How to set up notifications
• Retry settings for failed payments on subscriptions
• How to add a new charge
• How to download customers, charges, subscriptions list
• How to change customer's default payment source

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• Westpac PayWay
• PayPal Classic (Checkout)
• Ezidebit
• Stripe
• Assembly Payments
• Braintree
• Zip
• Worldpay
• Authorize.Net
• Fat Zebra

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• When making a payment: Should I create a customer, subscription or charge?
• Why cannot I update the expiry date?
• Why are my subscriptions not being charged?
• Why cannot I refund the transaction in status Complete?
• What is the difference between subscriptions statuses 'Canceled' and 'Failed'?
• What is the difference between Reference and Description?
• Why am I getting the error 'This type is not supported'?
• Can I refund a charge in status 'Requested'?
• Why are Customer's First and Last Name missing?
• Why cannot I update my payment details?

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