Common questions and support documentation

• Services
• Subscriptions
• Payment Sources
• Merchants
• PayDock XRay (Audit)
• Vault
• Charges
• Notifications
• Customers
• Smart Routing

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• How to style PayDock widget
• How to add a new customer
• How to add a new payment source to a customer in PayDock
• How to add a new subscription
• How to update expiry date
• How to set up notifications
• Retry settings for failed payments on subscriptions
• How to add a new charge
• How to delete a payment source
• How to download customers, charges, subscriptions list

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• PayPal Classic (Checkout)
• Stripe
• Ezidebit
• Braintree
• Zip
• Assembly Payments
• Authorize.Net
• Worldpay
• Westpac PayWay
• Fat Zebra

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• When making a payment: Should I create a customer, subscription or charge?
• Why cannot I update the expiry date?
• Why are my subscriptions not being charged?
• Why cannot I refund the transaction in status Complete?
• Can I refund a charge in status 'Requested'?
• What is the difference between subscriptions statuses 'Deleted' and 'Failed'?
• Why are Customer's First and Last Name missing?
• Why am I getting the error 'This type is not supported'?
• What is the difference between Reference and Description?