Update Requested Charge Status
Payment Gateways only sometimes provide real-time data on the Charge status. You can manually update the status of requested transactions only and avoid inaccurate reporting and revenue mismatch.
To manually update the status of requested Charges:
- Go to Charges > View Mode > Actions > Update Status for the specified Charge. You can use the filter option or browse the list.
- Change the Status to:
- Complete > in the External ID field, provide the Charge reference from the Payment Service Provider.
- Failed > in the External ID field, provide the Charge reference from the Payment Service Provider. In the Gateway error code field, provide the error code for the correct mapping of the Charge.