Update Subscription Status

To update the status of a Subscription (Failed status excluded):

  1. Go to Subscriptions > View All > Actions > View details for the specified Subscription. You can use the filter option or browse the list.
  2. Find Status in the upper right corner.
  3. Click change to and select the status from the drop-down menu.
  4. Confirm with Yes, please.
  5. Under the Subscription's Last Status Change, the Manual update will be reflected (previously Automatic).

Please note: If you activate failed subsciption, you will need to confirm whether the skipped payments should be processed or select a new Start Date:

Subscriptions statuses help diagnose any issues and act on amendments:

status description
active a subscription was created successfully and is active on the customer's account. The status is set automatically. However, you can manually update the status from Failed, Completed, Canceled, or Held to Active and reactivate the Subscription.
failed a subscription has been cancelled manually. The reason could be a customer's request to cancel an active subscription, despite not all payments being processed. Or an initial failure of the automated payments due to incorrect customer payment details. 
cancelled a subscription has been cancelled manually. The reason could be a customer's request to cancel an active subscription, despite not all payments being processed. Or an initial failure of the automated payments due to incorrect customer payment details.
complete a subscription has automatically ended. The reason is the completion of the subscription's pre-set conditions. For example, the recurring billings have collected the specified amount or number of transactions or have reached the end date.
held a Subscription is paused and will only resume upon a manual reactivation. The records on charges are still created but not processed. Once you set the subscription back to active status, these charges will not be reattempted.

Note: Usually, Failed Subscription payments occur because the card Issuing Bank has declined the Transaction, e.g. insufficient funds, or the card is expired or replaced.

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