Custom Retry Failed Subscription
To configure a custom retry cadence for individual failed Charges or Subscription plans:
- Go to Subscriptions > View All > Actions > View details for the specified Subscription. You can use the filter option or browse the list.
- Under the Retry section, choose Custom from the dropdown list.
- Set the Frequency, Number of retries, Retry interval, and Failed status.
- Click Update Subscription.
Note: The Frequency and Retry interval control how frequently the Charge will be reattempted, while the Number of Retries controls the maximum number of attempts to capture the Charge.
To add a new Subscription with Custom Retry, go here.
Please note: The retry attempts will not be processed in case the subscription charge was declined with a hard decline reason - the subscription will get 'Failed' status immediately and further payments will be held until the subscription is reactivated.