Login Account troubleshooting
The obstruction to logging into the account could steam from different yet simple-to-overcome reasons. Before contacting the support team, here are some immediate troubleshooting steps you can perform:
- Check the login credentials are correct. The system provides 5 attempts before lockout during the login process.
- Login from an incognito browsing window.
- Clear cache and cookies from the browser.
- Log in from a different browser.
- Check the URL address. The correct Domain is:
- Check your access permissions - Users, Roles, Whitelisted IPs.
- Reset your password. To do so without the Dashboard, go here.