Login Account troubleshooting

The obstruction to logging into the account could steam from different yet simple-to-overcome reasons. Before contacting the support team, here are some immediate troubleshooting steps you can perform:

1. Check the login credentials are correct. The system provides 5 attempts before lockout during the login process. 
2. Login from an incognito browsing window.
3. Clear cache and cookies from the browser.
4. Log in from a different browser.
   
5. Check the URL address. The correct Domain is: 
   1. Sandbox account https://app-sandbox.paydock.com/
   2. Production account https://app.paydock.com/
      
6. Check your access permissions - Users, Roles, Whitelisted IPs.
7. Reset your password. To do so without the Dashboard, go here.