Priority of Rules
Smart routing processes payments when the charge meets the first Rule's criteria. If the requirement is unfulfilled, the prioritisation feature attempts the processing according to the second rule. The engine will continue to apply the same logic in descending order. Nevertheless, keep in mind that the ‘Charge Reject’ routing is checked first. The ‘Routing’ will be checked after so before routing any transaction the ‘Charge Reject’ rules are checked and applied.
To change the prioritisation of multiple Rules:
- Go to Rules > Routing or Charge Reject.
- Hover over a Rule and drag it up or down to change the processing order.
Note: The default Payment Gateway for the entire account under Services overrides the Rules part of the account. Paydock will channel all Charges to the default Gateway unless there is an issue with that Service.