Charges

How to Add new Charges, Add new Verification, Add new Refunds, Update Requested Charge Status and view all possible Charge statuses

Add new Charges

A Charge is a single payment request from your client. It is created through a payment source and linked to a unique ID.  A Charge in your account is not necessarily a financial transaction and could include authorisation, refund, void or status change. Managing Charges lets you control the billing and processing of one-off payments or automated subscriptions.

To add a new, one-off Charge, which will not save the customer’s details or payment data:

1. Go to Charges > Add New.
2. Under the Select Payment type drop-down list, select Charge.
3. Complete the Customer’s Personal Information, Address, Payment Details and Payment Information.
4. Under Additional Information, you can choose Fraud Charge ID or 3DS Charge ID and provide the respective IDs.
5. (optional) Under Customs Fields, you can add Name and Value or select a previously created Custom Field from the Name drop-down list.*
6. Click Create Charge.

Custom fields transfer any metadata to the payment gateway or store it in the account. By providing another searchable data point, these fields ease the reporting on the activity within the dashboard. You can insert any Name or Value in JSON format that suits your requirements. However, to successfully pass the information to the Gateway, ensure the value complies with the ateway requirements. Selecting ready Custom Fields reduces the time of adding a new Charge with additional data. You can choose up to 25 custom fields.

OR

To add a new, one-off Charge for an existing Customer, go here. 

To automatically Void Charges, go here.

To use Dynamic Pricing, go here.

Note: Every Service has a set of required fields. If you miss one of them, the Charge will not be created. Please check here what fields are mandatory to fill in to prevent it.

Add new Verification

A $0 Verification is a single payment request from your client which will help to verify their cardholders account before a financial transaction can be processed. This option is only available for MPGS and EFTPOS at the moment.

To add a new $0 verification:

1. Go to Charges > Add New.
2. Under the Select Payment type drop-down list, select Verification.
3. Complete the Customer’s Personal Information, Address, Payment Details and Payment Information.
4. (optional) Under Customs Fields, you can add Name and Value or select a previously created Custom Field from the Name drop-down list.*
5. Click Create Charge.

Add new Refunds

Payment refund is the process of transferring funds from your company account back to the customer. The funds will be returned to the payment method the payer used in the goods/service purchase. Refunds are either linked to charge ID or processed as standalone refunds. We recommend associating the refund with its original charge, thus providing visibility to the Issuing Bank and the card schemes. Refunds could be fully or partially refunded. A full refund equals 100% of the amount. A partial refund equals an amount up to the net. Multiple refunds are allowed up to the full net amount has been reached.

To process a Refund for an existing Charge:

1. Go to Charges > View Mode > Actions > Refund Request for the specified Authorisation. You can use the filter option or browse the list.
2. Enter the amount you would like to refund. It can be either equal to or less than the original amount.
3. Click Refund.

To add a new standalone Refund:

1. Go to Charges > Add New.
2. Under the Select Payment type drop-down list, select Refund only.
3. Complete the Customer’s Personal Information, Address, Payment Details and Payment Information.
4. Under Additional Information, you can choose Fraud Charge ID or 3DS Charge ID and provide the respective IDs.
5. Click Create Refund.

Note: If a Direct Debit Charge was processed and is in status  r equested, you will need to wait for the status to change to c omplete (meaning the money has cleared from the Customer's bank account) to r efund it. Alternatively, contact the bank directly so that they cancel the Transaction on their side. Direct Debit Transactions can only be cancelled by the bank once requested.

Note: You can only refund transactions with a credit or debit card. For Direct Debit Transactions, manage r efunds from the Gateway account.

Note : Every Service has a set of  required fields.  If you miss one of them, the Charge will not be created. Please check  here  what fields are mandatory to fill in to prevent it.

Update Requested Charge Status

Payment Gateways only sometimes provide real-time data on the Charge status. You can manually update the status of requested transactions only and avoid inaccurate reporting and revenue mismatch.

To manually update the status of requested Charges

1. Go to Charges > View Mode > Actions > Update Status for the specified Charge. You can use the filter option or browse the list.

2. Change the Status to:

   1. Complete > in the External ID field, provide the Charge reference from the Payment Service Provider.

   2. Failed > in the External ID field, provide the Charge reference from the Payment Service Provider. In the Gateway error code field, provide the error code for the correct mapping of the Charge.

Charge status

Charge statuses help diagnose any issues and act on amendments: