How to capture and cancel authorisation.
Capture Authorisation
Payment capture is the process of finalising a transaction by settling the funds after a successful authorisation (in other words, a pending payment becomes completed). During authorisation, the money doesn’t move, it happens during capture. The payment gateway submits the capture request to the issuing bank immediately or at your chosen time.
To process funds from the customer’s account:
- Go to Charges > View Mode > Actions > Capture for the specified Authorisation. You can use the filter option or browse the list.
- (For Multiple captures) Input the Amount and confirm with Capture.
- Check the transaction in View Logs.
To enable the Multiple capture feature, go here.
Note: The total amount of all captures should not exceed the total amount of the authorised charge.
Cancel Authorisation
Payment authorisation cancellation releases the hold over the customer’s account funds. You can cancel the authorisation on a payment that has not yet been captured. It can take up to 7 business days for the cancelled Authorisation to reflect on the customer’s account. This timeframe is dependent on the Payment Service Provider.
To cancel Authorisation:
- Go to Charges > View Mode > Actions > Cancel for the specified authorisation. You can use the filter option or browse the list.
