Why cannot I refund the transaction in status Complete?
In PayDock, you can only refund the transactions if they were made with the credit card.
If the transaction was made through bank account, you will need to manage its refund out of PayDock. Please login to your gateway account and refund the transaction from there.
If you have any difficulties with the refund of the credit card transaction, please contact our support at firstname.lastname@example.org.