Why cannot I refund the transaction in status Complete?

In Paydock, you can only refund transactions that were made with a credit or debit card.

For direct debit transactions, you will need to manage refunds via the processor for that transaction. Please log into your gateway account and refund the transaction from there.

This article walks you through how to make a refund. If you have any difficulties refunding a credit card transaction, please contact us at support@paydock.com.

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