Why cannot I update the expiry date?

If you are getting an unexpected error message while updating the expiry date on your customer's credit or debit card in Paydock, this is most likely related to the security settings of the gateway and/or acquirer that you are working with. As a PCI-DSS compliant service provider, Paydock is not allowed to store the CVV number of a credit card. In most cases, a card's CVV must be submitted along with the updated card expiry date to update it.

According to our most recent information the following payment services listed below require a valid CVV code by default to update the expiry date. 

Afterpay
Assembly
Bambora
Braintree
eWay
Ezidebit
Ezidebit 3.5
Fat Zebra
Flo2Cash 
Forte
Merchant Warrior
Paperless
PayPal
PayPal Classic
Pin Payments
Split Payments
SqID
World Pay
Zip Money
The following payment services do not require a CVV code when updating the expiry date:
Authorize.Net
NAB
Payment Express
PayWay
Secure Pay
Stripe


If you are still getting an error while trying to update an expiry date, please email us at support@paydock.com.

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