How to make a refund

Paydock provides 2 refund options on your account: a refund for an existing charge and a standalone refund. Both options of the creation are considered below.

How to create a refund for an existing charge

If a payment goes wrong, it is easy to process a payment:

  1. Log into your Paydock Production or Sandbox account;
  2. Navigate to Charges from the menu on the left;
  3. Find the transaction you would like to refund;
  4. Click Actions > Refund Request;
  5. Enter the amount you would like to refund. (Note: It can be either equal or less than the amount paid)
  6. Click Refund;
  7. Done :)

The refund will come through within 24-48 hours.

Note: If the charge was processed as a direct debit payment, and the payment is in status 'requested', you will need to wait for the status to change to 'complete' (meaning the money has cleared from the customer's bank account) and to refund it on the side of the gateway. You can also contact the bank directly so that they cancel the transaction on their side. Direct debit transactions currently cannot be cancelled on the PayDock side.

How to create a standalone refund

  1. Log into your Paydock Production or Sandbox account;
  2. Navigate to Charges from the menu on the left;
  3. Choose 'Add new' tab;
  4. Choose the Refund only option from the drop-down list from the Select Payment Type section; 
  5. Fill in the details of the refund;
  6. Click 'Create Refund';
  7. Done :)

The refund will come through within 24-48 hours.

Note: The feature can be available for the Mastercard gateway only.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us