Reactivate Failed Subscriptions
To reactivate a failed Subscription:
- Go to Subscriptions > View All > Actions > Reactivate for the specified Subscription. You can use the filter option or browse the list.
Note: An Active Subscription will attempt to process all skipped Charges according to the last cycle. For this reason, we encourage you to ensure with your Customer that all missed Charges from their side will be collected. Alternatively, cancel the Subscription and create a new one for your Customer.
Note: When reactivating a Subscription in the Held status, the skipped Charges will not be reprocessed. They’re created according to the Subscription schedule and are kept in the logs.
- Go to Subscriptions > View All > Actions > View details for the specified Subscription. You can use the filter option or browse the list.
- Find the Schedule section and edit the Start date field.
- Click Update Subscription.
To manually update the Subscription Status from Change to, go here.