Default Retry Failed Subscriptions

To configure a default retry cadence for all failed Charges or individual Subscription plans: 

  1. Go to Subscriptions > Settings.
  2. Set the parameters:
    1. Retry count - how many times the Customer's card is retried after a Charge fails.
    2. Retry interval (hours) - how many hours are in between the times the Customer's card is retried.
  3. Click Update.

Please note: The retry attempts will not be processed in case the subscription charge was declined with a hard decline reason - the subscription will get 'Failed' status immediately and further payments will be held until the subscription is reactivated.

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