Master Merchant Multi-users

In this article, you will find how to create multiple admin users in the Master Merchant account and manage them. 

Users’ actions can be tracked on the Audit page.

How to create users in my Master Merchant account

  1. Log into your Paydock Production or Sandbox account.
  2. Click on the dropdown button on the left-side menu and choose the Brand Users section.
  3. Press the Add Your First User button.
  4. Fill in the necessary details, i.e. email address and password for a new user, and press the Add new user button.
    Please note that the password must contain at least 8 characters including 1 lowercase letter, 1 uppercase letter and 1 digit.
  5. Success! Once a new user is created, it will be automatically activated.

Note: The created users will have admin rights. They will be able to create other admin users and activate or deactivate them (except the Master Merchant admin that was created initially with the account). Only unique email addresses can be used for creating users, i.e. if an email address is already assigned to some user or merchant, it would be possible to re-use it.

How to deactivate brand users in my Master Merchant account

  1. Log into your Paydock Production or Sandbox account.
  2. Click on the dropdown button on the left-side menu and choose the Brand Users section.
  3. Click on Actions next to the required user and press deactivate. After that you will need to confirm the deactivation of access tokens for this particular user.
  4. Success! Once confirmed, the user will be deactivated and will not have access to the Master Merchant account.

How to activate brand users in my Master Merchant account

  1. Log into your Paydock Production or Sandbox account.
  2. Click on the dropdown button on the left-side menu and choose the Brand Users section.
  3. Click on Actions next to the required user and press activate. After that you will need to confirm the activation of access tokens for this particular user.
  4. Success! Once confirmed, the user will be activated and their access to the Master Merchant account will be reinstated.
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